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| So far, 2002 has been a very good
year for Minotaur, after 2001 was probably our most
difficult year ever. We are grateful to our loyal
customers for giving us work to do last year when
business was slow. This year, we are working hard
to keep up with all the different projects, but
we certainly prefer that to not having enough todo.
We are in the process of hiring an additional programmer
so that we can undertake some more projects to make
the system better. These include the MSDS system
that we have been designing, integration with a
CRM package (probably ACT), and various things to
make the GUI better. As usual, we welcome any feedback
as to what projects are most important to our customers. |
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We have been putting a considerable focus on improving
the reliability of our update process, so that we can
ensure that all the updates we deliver will work properly
for our customers. I am pleased with the progress we have
made, though there is more to be done. We are also still
working on some issues with the GUI, to make it more reliable
and predictable. We have also been busy fixing our sales
and marketing efforts at Minotaur. Traditionally we have
done a poor job of sales and marketing, as we are more
oriented towards customer service and programming. Over
the last year we have made a lot of progress towards doing
sales and marketing properly, and we are now seeing some
of the benefits of this. We welcome any feedback that
our customers have about this, as well as any referrals
you might care to share with us. |
The slow economy last year certainly reminded us that
our success depends on our long-term customer relationships,
so we will continue to work hard to provide good service
and product innovation. As mentioned above, we always
welcome your feedback on how the product and service can
best suit your requirements. |
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