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| Customer Type - Concrete Block Manufacturer |
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| For over 40 years, Richvale York Block
has been manufacturing concrete blocks for buildings and
schools. The blocks are available in a wide variety of
sizes and types of blocks. If there is a requirement for
a customized block, Richvale will help you with your block
needs. For years, Richvale did everything manually. Computers
were unknown to them. With no computerized system in place,
Richvale realized that unnecessary mistakes took
place such as dispatchers losing tickets. It was time
to get a system that would help Richvale keep track of
day to day activities. Richvale is owned by Lafarge which
meant that they had specific requirements that had to
be followed for both their accounting and auditing procedures. |
| In 1991 Richvale decided that it was time
to implement a computerized system. They started this
process slowly, having Minotaur install a billings system.
Within a couple of years, Richvale decided it would be
to their advantage to add modules such as inventory and
production, which gave them a structured system to work
with. As of 1993, Richvale still used an accounting system
that was developed in-house, but they were gradually adding
custom reports to the Minotaur Business System. In January
2000, Richvale realized it was to their advantage to add
Minotaur's accounting modules to their system, as this
would allow them to be fully integrated with their inventory,
production and accounting. |
| As Richvale makes custom bricks, each order
is unique. Hence there were configurations made to the
Minotaur Business System to enhance the systems capabilities
and to cater the specific business needs of Richvale. |
With the Minotaur Business System, Richvale's staff realized
their job was easier and quicker, allowing them to concentrate
on other areas of responsibility. For the dispatchers,
their job is now faster and straightforward as there is
no need for typing as the system is embedded with the
codes they use on a daily basis. |
"The Minotaur system makes
work easier, there was no elimination of jobs and we are
happy with the customer service we receive from Minotaur
staff!" Olivia Deleon Richvale York Block, Gormley,
Ontario. |
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| www.richvaleyork.com |
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